Irish Adrian Keogh (37) lands on a Ryanair flight at Landvetter Airport outside Gothenburg in Sweden on Saturday evening at around 11 p.m.
Shortly afterwards, he is told that he must remain seated on the plane. The equipment to help him out with the wheelchair is not available until at least an hour later, it says The Independent.
– It is foolish for someone to ask you to wait for the plane for an hour through no fault of your own. To be honest, this was a crushing experience, as the only thing you want is to be treated like everyone else, says Keogh.
Ryanair passengers despair: – Humiliating
Paid for priority ticket
The 37-year-old is in a wheelchair as a result of a spinal cord injury, and is completely dependent on extra assistance when flying.
WHEELCHAIR USER: Adrian Keogh is in a wheelchair as a result of a spinal cord injury. Photo: Adrian Keogh / Instagram
sea view
In addition to having stated that he had special needs on take-off and landing, Keogh had also paid extra for a priority ticket for this journey – precisely to avoid such situations.
Due to pain, he did not want to stay on the plane and wait until past midnight. Therefore, the 37-year-old decided to get rid of his own machine.
His brother, who was traveling with him, also offered to lift him down the stairs, but Keogh declined, as he was afraid they would fall and hurt themselves in the attempt.
Baggage tricks take off: – Not good
– Unacceptable
On Instagram, the 37-year-old has shared a picture of him riding down the flight stairs. Here he also tells about the incident.
«[ …]It is unacceptable to expect me to sled down the steep metal stairs, but upon arrival I was informed that it would take at least one hour before the wheelchair lift was available, so what other choice did I have,” he writes, among other things.
He concludes by encouraging people to share the post to shed light on the struggles wheelchair users face in their everyday lives.
Keogh also claims that Ryanair and Landvetter blamed each other in this case, and has tagged both parties in the post.
– Damn us
Landvetter Airport commented on the post the following day.
– We are sorry that you experienced this. Due to delays last night, there were several flights landing in the same time slot as yours. Several of these had also ordered extra assistance, as well as the fact that a medical emergency meant that we had to postpone everything else. Your assistance was not forgotten, but delayed, they write.
Drop them on the plane
To The Independent they add:
– We are terribly sorry that Mr Keogh experienced this at Gothenburg Landvetter Airport on Saturday.
A spokesperson from Ryanair says the following to the British newspaper:
– Extra assistance at Landvetter airport is handled by a third-party company – not Ryanair. We are sorry that Landvetter Airport was unable to offer this to the passenger upon arrival on 29 April, and together with Landvetter Airport we are now working to prevent this from happening again.
2023-05-03 15:01:00
#sled #Ryanair #flight
