Frank Müller from Paytechlaw explains what the differences are between refunds and chargebacks and how a credit card payment is refunded.
Timestamps – Refund vs. Chargeback
0:50: How do customers get their money back?
2:36: Refund vs. Chargeback: What are the differences?
Frank Müller, LL.M.
Frank Mueller, LL.M. is a lawyer and partner at the Annerton law firm in Munich. Since 2008 he has been advising German and international companies and start-ups on all matters relating to banking, banking supervision, payment transactions and money laundering law.
In addition to his consulting work at Annerton, he gives lectures at national and international conferences (including Money20/20Europe) and publishes industry-specific articles. Frank is co-founder, editor and author of the blog PAYMENT.TECHNOLOGY.LAW. He is the initiator of FinTech Lawyers Networkan international alliance of payment and FinTech lawyers.
Frank studied law at the University of Regensburg and completed a master’s degree at the University of the Western Cape (Cape Town) with a focus on International Payment Systems.
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