Anyone using the Vorwerk Kobold VR200 or VR300 vacuum cleaner robot is currently receiving the message “Failed to load the floor plan. If the problem persists, please contact your customer service“However, Vorwerk is already trying to solve the cloud problem, it says in relevant forums.
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The Vorwerk Kobold VR200 and VR300 robot vacuum cleaners report in the app that they have a problem. The reason is the TLS root certificate expired on May 30, 2020 AddTrust External Root CA, reports Heise.de.
The lack of online access to the floor plans of the apartments and houses developed by the robots reduces the benefits for users. It is also currently not possible to use defined cleaning and prohibition zones as well as automatically controlled cleaning plans.
If you want, you can switch to manual cleaning at the push of a button and have your apartment or house cleaned like this.
However, the vacuum cleaners should not be reset or deleted from the user account. Vorwerk wants to quickly present a solution, it will probably be an app or firmware upgrade.
The Kobold VR200 works with a laser scanner and ultrasonic sensors to explore its surroundings and stores every single obstacle. With crash sensors, he recognizes stairs and also drives around them.
The VR300 charges its internal battery in one hour, the VR200 takes an hour and a half. While the VR200 supports schedules, remote starts, remote control and push notifications, the VR300 also comes with a search function, floor plan creation and no-suction zones.
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