Amdocs, a provider of software and services for communications and media companies, announces a partnership with Vodafone Romania. The two companies have developed the Digital Experience platform in order to digitize the experience in the retail area, according to a press release issued today, December 9th.
“In a fast-paced world of digitalization, our internal software engineering capability has become essential to our future. The Digital Experience platform we developed with Amdocs is an example of responding to the massive IT transformations needed for digitization, by adding a digital component to the existing BSS system to quickly reap the benefits of digitization, for us and our customers. . This has quickly transformed the way we interact with customers. Amdocs is a traditional, reliable and very experienced partner of Vodafone, and our partnership in Romania has allowed us to fulfill our vision of becoming a leader in the customer experience“, Said Cătălin Buliga, Director of Technology, Vodafone Romania.
The partnership will allow Vodafone to integrate fixed and mobile communications products into a converged product for the retail area. The project included migrating several important components and capabilities to the Amazon cloud.
„Organizations that focus on customer experience outperform the market by a significant margin. Having the possibility to implement Amdocs digital solutions within any digital business system, Vodafone Romania has digitized the experience of its customers, which helps you to modernize and streamline retail channels, to define the right package of services, all with increased productivity . We are proud to be Vodafone Romania’s partners in their digital transformation journey”, a declarat Anthony Goonetilleke, Group President of Media, Network & Technology, Amdocs.
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