Valencia season tickets: How to request a refund, compensation, conditions, advantages and money back for match tickets

The club will allow you to request a refund but announces benefits for fans who are giving up the refund right now.

Valencia has announced that it is going to launch a campaign to compensate its partners after the coronavirus crisis that will prevent fans from using Valencia fertilizers so that they can enter Mestalla for the 5 LaLiga matches that must still be played like locals as other clubs have already done.

The club has explained that “all subscribers will receive personalized communication in the near future to access an online platform (currently under development) in which to indicate their choice among the three options that the VCF makes available to them so that the club and their fans support each other and benefit each other, in this unprecedented and difficult situation for all. “

Article follows below

The options offered by Valencia

Give up the refund of the amount of the subscription for the 5 remaining games

Advantage

Valencia subscribers who use this option will have a preferential term and priority (if there is a capacity limit) over the rest of the subscribers. In addition, it offers a 50% discount on the price for the general public in the purchase of tickets and / or game packs that the club can put on sale throughout 2020/21 and special discounts in official stores .

Receive the return in the form of a discount on the next subscription

Advantage

Likewise, fans who choose this option will have a preferential term and priority (if there is a capacity limit) over other subscribers. In addition, it offers a 50% discount on the price for the general public in the purchase of tickets and / or game packs that the club can put on sale throughout 2020/21 and special discounts in official stores .

Demand reimbursement

Terms

The subscriber will have to demand in the terms and procedures that Valencia will enable for it.

Advantage

They will have a 10% discount on the price to the general public to purchase tickets and / or game packs that the club can put on sale throughout 2020/21 (until availability), in the terms and conditions that the health authorities indicate. However, they will not have priority if LaLiga gives the green light to the amateur round but with limited capacity.

Check all the terms and frequently asked questions here

How does the refund of tickets for matches work?

Valencia also offers the possibility of requesting the return of the tickets that it had already sold for matches against: Levante UD, CA Osasuna, Athletic Club, Real Valladolid and RCD Espanyol.

Return online

For tickets purchased through the Valencia website, the club will proceed to refund the amount by the same means of payment with which the transaction was formalized without the buyer having to carry out any procedure.

Physical return

From May 28 to June 3, those who bought tickets for one of the LaLiga matches that have not yet been played in Mestalla have to call 963937126 to make an appointment and proceed with the return. The office hours to make an appointment are from Monday to Friday: from 9 a.m. to 2 p.m. and from 3 p.m. to 6 p.m.

They will be held from June 4 to 12, and the interested party must attend at the previously agreed date and time and it will be essential to present the tickets purchased and the DNI.

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