Jakarta, CNBC Indonesia – The Financial Services Authority (OJK) spoke out in response to problems that occurred between customers and Prudential Indonesia’s management. In its statement, OJK requested that the two sides can search way out and open to get a profitable deal.
Spokesperson for OJK Sekar Putih Djarot said, OJK hopes not there are parties who impose their will in solving problems at Prudential Indonesia. Sekar said that OJK had facilitated mediation between the disputing parties.
“The OJK has facilitated mediation so that those in dispute can find a solution, a way out. In this process, it is hoped that both parties will be open, not forcing each other, but seeking an agreement as an effort that is mutually beneficial. win-win, “Sekar told CNBC Indonesia, quoted Saturday (22/1/2022).
According to Sekar, the option to resolve the issue through the Financial Services Sector Dispute Institution (LAPS) can be carried out by the management and Prudential Indonesia’s customers, if mediation does not reach an agreement. In addition, problem solving can also be done through the courts if it has not been completed at the LAPS level.
The problem between Prudential’s customers and the management of the insurance company arose after several people stay at the office Prudential in the Sudirman area, South Jakarta. They did that action to demand rights that have not been fulfilled, and demanded refunds that have been paid for unit-linked life insurance products.
Citing detikcom, Coordinator of Insurance Victims Maria Trihartanti explained that these customers participate in a unit-linked life insurance program, namely death protection with investment benefits. At the beginning, the agent promised that customers would get a 100% refund plus protection for 99 years after paying premiums for 10 years.
However, it’s not a profit, it’s a stun. In the 10th year customers only get a 30% refund and still have to pay premiums for life. From this event, the customers are estimated to have suffered losses in the range of Rp 5 billion-Rp 6 billion.
Management Prudential in his testimony said already conduct mediation to groups of customers/former customers either directly or through OJK. HSo far no agreement has been reached from mediation, and groups of customers/former customers rejected Prudential’s proposal for mediation in SJK LAPS.
“Prudential has carried out the process of handling customer complaints in accordance with applicable regulations, including providing an explanation to the party directly and transparently, either verbally or in writing, regarding complaints or claims for policy benefits from Prudential’s insurance products,” the management wrote in an official statement. last time.
This insurance company too urge customers and former customers to express their aspirations directly and properly through channel official.
(hsy/hsy)
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