You have probably already experienced this unbearable situation while you are in a queue at Carrefour. Many cash desks are closed, the crowd is at the rendezvous and unfortunately, the wait is particularly long and unpleasant. Carrefour had the idea of making these queues more fluid by offering a test. The latter will not be carried out in all establishments of France, but only in Île-de-France. The operation is simple, you reserve a time slot for the checkout, it saves you the wait.
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Published by Carrefour Villiers en Bière on Friday July 31, 2020
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Carrefour’s new technique
You already have several solutions to avoid waiting, because Carrefour offers self-service checkouts. If you have less than 10 items and a basket, you use these very efficient machines, they save you from going to a regular checkout. You can also adopt the Scanlib which is relatively interesting. You scan your loyalty card and you use a “hand shower”. Each time you place an item in your cart, you scan the barcode.
- You don’t have to put your groceries on the mat, you can even use your smartphone thanks to an application developed by Carrefour.
- However, the brand wishes to opt for a third concept, namely the reservation of a slot during your checkout.
- The service called “C reserved” has been identified by LSA and will be in the test phase in Île-de-France.
- The Villiers-en-Bière hypermarket will be at the center of the tests and it is located in Seine-et-Marne.
You must mention when booking if you intend to pass with a cart or trolley, this allows you to have a slightly more precise niche. In particular, a small video has been shared to help you understand the format that is unusual, but also practical to save time. You will have several slots from 9:15 a.m. to 8:45 p.m. in this Carrefour and you choose the one that suits you best. If the test is interesting, we can hope that the brand will make this format operational in other French establishments.
Saving time at the checkout, a challenge for shopping centers
Customer satisfaction also revolves around waiting time. When they start to get impatient, the score can drop and especially the conflicts multiply. The spirits heat up in the queue, it is then necessary to envisage a new operation to make the wait more fluid. With the health crisis which hit France full force, we finally understand very well this desire to limit waiting at checkout level. You already have areas to respect with social distancing. However, if you can book a slot in advance during or before your races, you do not wait, so there is not a crowd at the checkouts and contamination is impossible.
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Carrefour’s tests will have to be monitored to see if this is conclusive, but not all consumers will adopt this concept. On the other hand, if you are in a hurry, it may be wise to choose a niche. However, there are some gray areas, because could you select a time before doing your shopping? Will we have to wait until we are in the store to choose the schedule ? Indeed, if everyone can book upstream, this could also cause problems. If you are near this establishment, feel free to test the format to see if it is relevant.
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