The satisfaction of the citizens of Cordoba for municipal public services increases by 3 percentage points compared to 2019 and reaches 59%, 4 points below the national average. As for the dissatisfied, the figure drops by 3 percentage points compared to 2019, and with 18% it is 2 percentage points above the average of the 30 municipalities analyzed. This is reflected in results of the IV Urban Services Satisfaction Barometer, created by the Observatory on urban services (OSUR).
These results place Cordoba in 18th place, together with Zaragoza, in the comparison of the 30 cities analyzed. However, this figure is weighed down by the high number of dissatisfied, because in the service-by-service analysis, the satisfied are up there with the best. Perhaps the territorial distribution of services is not perceived in a homogeneous way.
All the municipal services of Córdoba score above the Spanish average. The most appreciated benefit is, by far, the water supply. This is followed by public transport and the care of parks and gardens and the conservation of public and sports spaces, waste collection and street cleaning.
In the detailed analysis, the water supply rReceives the highest score with 82% satisfied, 1% less than in 2019 and 8 percentage points above the national average. Among the most appreciated aspects are the quality of the water supplied, and operational management (pressure, continuity of service, operation of the meter, etc.) with 91% satisfaction.
The public transport obtains 73% satisfaction, 13 percentage points more than the last (third) edition of the Barometer in 2019, and to the national average. The most appreciated aspects are the cleanliness and conservation of the vehicles, with 73% of satisfaction, and the frequency of timetables on city buses, with 68% of favorable opinions.
The waste and waste collection obtains 62% satisfaction, which represents an increase of 3 percentage points compared to the previous Barometer. This year’s figure is 2 percentage points above the national average. The best is the frequency of the collection service with 68% satisfaction; the container service for separate collection (paper, glass, etc.) follows, with 67% favorable opinions.
The the care of parks and gardens and the conservation of public and sports spaces passes with flying colors, with 68% satisfaction. The figure represents a significant increase of 15 percentage points compared to the 2019 figure and 13 percentage points above the national average. Amazingly, all items get 70% satisfaction.
Finally, regarding the street cleaning, the service has 52% satisfied respondents, a figure that equals the national average and 13% more than the previous Barometer. All aspects are remarkably balanced between satisfied and dissatisfied 48/48, with the exception of the pet waste cleaning service, with only one 27% satisfied and 49% dissatisfied.
For Lorenzo Dávila, director general of OSUR: “Córdoba presents good results, placing itself in the national average, even if the most important thing is marked by the improvement it experienced in public services that had been punished in previous editions. Public transport thus rises by 13 percentage points more than the previous edition of the Barometer, and stands out positively from the national average, especially in the care of parks and gardens and in the conservation of public and sports spaces, in which it rises by 15 percentage points with respect to 2019 and, in turn, marks differences with the national average. The water service continues to be the most appreciated, with an excellent rating “.
The results of this fourth edition of the Barometer, curated by the ODC, are the result of a survey on 5,210 people that seeks to reflect the opinion of citizens on municipal public services in the 30 most populated cities in Spain: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña , Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
About OSUR – AESP
The Observatory on Urban Services (OSUR) is a platform belonging to the Association for the Excellence of Public Services (AESP) which wants to become a speaker of citizens’ opinions on its municipal services. We want defend the interests of taxpayers so that they receive excellent services in the more everyday aspects of their daily life, which are the very services that the municipal councils must provide. At OSUR we focus on analyzing how cleaning, transportation, water, lighting and other services that depend on municipalities are provided.
