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news-box-content-sub"> byErry Ike Setiawan – editorDenny Mahardy May 23, 2023
Technologue.idJakarta – In recent months, Apple, Samsung, and Verizon have restricted their use of ChatGPT technology from OpenAI and Copilot from Microsoft.
Reports from The Wall Street Journal and Bloomberg’s Mark Gurman confirm these restrictions. Nonetheless, this ban is actually a serious warning to the tech industry.
In addition to these companies, banks such as Bank of America, Citi, Deutsche Bank, Goldman Sachs, Wells Fargo and JPMorgan are also affected by this ban. This is due to the potential for confidential data leaks that can occur.
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Although ChatGPT’s privacy policy explicitly claims that user requests can be used to train its model only if the user does not opt out of that option, concerns over data leaks remain.
In fact, back in March, a bug in ChatGPT revealed data from other users.
Data Protection in Customer Service and Creative Industries
One of the main benefits of this technology is its use in customer service. Companies use AI to provide more efficient customer service to reduce operational costs.
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However, in order to perform customer service, customers have to provide their details, which may sometimes be private or sensitive. The question is, how can companies guarantee the safety of their customer service bots?
This problem doesn’t just apply to customer service. For example, if Disney decides to use AI in writing their Marvel films, is there any possibility of important spoilers leaking that could spoil the viewing experience for fans?
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