In order to establish a direct communication channel with Colombians, the Superintendency of Transportation established a attention line via WhatsApp on their website.
“User advises” is the new alternative established by Supertransporte so that people can advance their requests, complaints, claims and suggestions against air, land and water services. People can communicate to the WhatsApp line 3185946666 or to the website www.supertransporte.gov.co to make use of this new tool.
This tool will allow you to attach photos, videos and documents that serve as support when filing a complaint or claim. According to the Supertransporte, between 2019 and November 14, the transport user protection entity has received 17,398 PQRS.
According to Super Transport, Medellín is the second city in the country with the highest number of applications, with 1,602 Pqrs, equivalent to 9.21% of the total number. The main Pqrs They are presented due to itinerary changes, reimbursements and effects on the delivery of merchandise.
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