Sonos: CEO apologizes and recalls measures taken to support old devices

Sonos struggles in the heart of a storm since the establishment of its controversial recycling program. The manufacturer of connected audio products has not settled his case by announcing this week that updates will stop as of May for several of its old devices (read: Sonos, details on stopping firmware updates for older products). Many then went upstairs to cry out about planned obsolescence, despite the support measures taken by Sonos.

Before the controversy, Patrick Spence the CEO of the company took his pen for apologize how the announcement was made. But on the bottom, it does nothing but recall what was described at the beginning of the week. On the one hand, even by ceasing software support, the devices will continue to operate: “ We are not going to “brick” them, we are not pushing them towards obsolescence, and we are not taking anything away “.

He also recalls that Sonos will make it possible to decouple the devices so that the old products can continue to work together, alongside the modern products. A heterogeneous ecosystem made up of “modern” and “old” devices will always be functional, even in the event of software incompatibility between these little people. Again, nothing new, that’s what Sonos had assured from the start.

Spence nevertheless clarified an important point. Sonos will continue to deliver security updates and fixes after May and ” as long as possible But more new features. And if ever a big problem should arise that could not be corrected, ” we will work on an alternative solution “.

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