Samsung repairs bootloop blu-ray players for free but has hardware shortage – Sound and Vision – News

Point tasks, I had not looked at that. But that does not change that much with the regulations, provided that the defect is not within expectations. You often have a warranty longer than 2 years, but with adjusted conditions (eg the shipping costs, but not the costs of repair). The seller is also the first point of contact, but you may refer this to a dealer / importer or manufacturer.

I don’t know if they still exist, but there have been lists that measure the expected lifespan for many consumer products, so that as a consumer you could still see whether a right could still exist, even after the regular warranty period.

In this case, as sneakfreak also says, you can easily argue that the defect is the fault of the manufacturer. In that case, a claim of free repair within a reasonable period is not strange. Another solution is to replace with a similar or better product, with only the remaining warranty (or none if it has expired), or offer a new product with full warranty at an additional cost.

Waiting for a repair for months is not fair, although you will indeed have to pull a little harder here than with a regular warranty. That Samsung might try that and hopes that people give up is also not inconceivable. I would then send a letter to Samsung NL, possibly prepared with the help of a lawyer. My experience is that they sometimes run a little faster to solve it. Provided it is reasonable, consumers are quite well protected here.

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