De Haan is not a customer himself, but his mother is. “I was entering my mother’s meter data. Then I caught sight of an email from Oxxio from August that said her rate would be increasing from September 1st. I knew she had a fixed rate contract and that this didn’t could blow.”
De Haan explains that this was not permitted in the small print of the contract that was concluded. “Oxxio didn’t agree to their terms. Competitor companies left it up to their customers to choose whether or not to accept the rate increase. Oxxio simply decided unilaterally and this is not allowed by their contract.”
The fact that any compensation for Oxxio could cost tens of millions comes as a shock to De Haan. “But Oxxio is part of Eneco. And this is a billion dollar group. I think they can handle it.”
Tariff changes
Many deceived customers have been faced with a fare change twice. In total, 50,000 to 55,000 households were overrated by Oxxio. The amount of money each customer receives is now being investigated by the company.
All affected customers will be compensated in January.
