Revenue Agency, the video call service to speak with the officials has started – INSTRUCTIONS
The video call service to dialogue “live” with the officials of the Revenue Agency. It will thus be possible to receive assistance on refunds, tax returns, lease agreements and request a duplicate health card with a simple video call directly from your computer, tablet or smartphone. With this new contact channel, which joins the existing telematic services, the Agency wants to be ever closer to citizens who cannot go to the office but at the same time wish to have a direct dialogue with an expert from the Financial Administration. For the Director of the Revenue Agency, Ernesto Maria Ruffini “cWith the new video call service it is now possible to book an appointment online and speak with an official of the Revenue Agency directly from home or from where you are. It will therefore no longer be necessary to go to a counter in person or to queue. Communicating with the taxman becomes easier and compatible with the commitments of daily life: a concrete simplification to meet the needs of citizens”.
How to book a video call
To make a video call with a revenue officer, just use the booking service active both on the Agency website (Home – Contacts and assistance – Book an appointment) and on the “Revenue Agency” App, select the topic of interest and choose the date and time. The request for an appointment can be addressed both to one’s own office of reference (by residence, registered office or place of registration of a deed) and to the one in charge of the file to be processed. In this first phase there are three options available to citizens: “Acts and successions” (Register area); “Declarations and refunds” (Direct taxes area); “Tax code and duplicate health card” (Identification area). The office will also be able to propose to the taxpayer an appointment via video call, if it is useful to close a case in a simpler and faster way (for example for further information following the presentation of some requests).
Video calls in respect of privacy
The videocall will be held on the platforms indicated on theInformation on the processing of personal data provided by the Agency, which guarantee compliance with the 2016/679 EU Regulation and comply with the Revenue security requirements. The processing of personal data will always take place on the basis of the principles of lawfulness and correctness and in compliance with all relevant regulations. Furthermore, to protect the confidentiality of all the people involved, the Revenue Agency undertakes not to make any video or audio recordings and not to acquire images during the connection and asks the user of the service to do the same. The acceptance of the conditions of the service is a necessary condition to proceed with the video call. At this stage, any documents to be shared can be sent via email. It is important that during the videocall the user has all the documentation necessary for the provision of the requested service.
The offer of digital services is growing
The video call service further expands the assistance by appointment introduced by the Revenue Agency in recent months for those who do not have the possibility to use telematic services, taking advantage of the new possibilities offered by technology. According to the data in the possession of the Agency, moreover, taxpayers are increasingly choosing the web as a method of communication, where the same services as the counter are guaranteed but with the advantage of being able to receive them wherever you are, without queues or waited.
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