In full contingency of Covid-19 and also when many users seek to take advantage of the prices of Hot sale, dozens of reports are added on social networks – especially on Twitter – about failures to shop through the app Citibanamex Pay.
Users affirm that the app does not allow them to carry out the transaction and the legend returns “there was a problem completing your application”. Reports indicate that this failure also occurs when trying to make other types of transactions, as read in the following tweets:
I continue without being able to use my TC in any business, in the Citibanamex call they do not respond to fix this TC problem, so since yesterday morning, lousy service
– karla (@ rraspo75)
May 25, 2020
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Read: Hot Sale: tips to take care of your money and buy insurance
Read: The Hot Sale started; avoid falling for fraud
@ContactoCitibmx @Citibanamex Hello, I was trying to make pre-sale purchases when citi pay stopped working, and tried to communicate by phone since then and it is impossible (they hang up on me), please ask me to extend the 20% bonus. Customer No. 99476077. Thank you.
– rubi zayexi (@SheIsRuxi)
May 26, 2020
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Last weekend, Citibanamex announced a temporary cut in its Mobile Banking services due to maintenance work.
For the moment, the bank has limited itself to giving customers their customer service numbers to explain their problem, but no official statement has been released.
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