Public transport bicycle not billed for months due to disruption at NS | Inland

The outage related to so-called door-to-door services. This includes public transport bicycles, but also, for example, the possibility to park your bicycle. Many travelers use this on account. From March to July, however, it is registered which services customers have purchased, but they have not been invoiced. According to the spokesman, this was because they “have not been loaded into the system of the NS.”

Retroactivity

As a result, the NS has not invoiced 1 million euros. This will be done retroactively. The approximately 100,000 passengers involved owe the NS an average of ten euros, according to the spokesman.

The fact that the disruption was not noticed by the Dutch Railways was due to the corona measures. As a result of the lockdown, there were far fewer travelers and therefore a huge drop in the number of billed services across the board. Therefore, the deviation was not noticed.

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