Jakarta, Insertlive –
Wanda Hamidah | can breathe a sigh of relief after his complaint regarding the policy that was rejected by Prudential’s insurance was finally approved today, Saturday (16/10).
The happy news is known to be over Wanda shared Instagram Stories showing evidence that Prudential’s insurance provided underwriters for their children to operate.
“Why can it be accepted after hearing the customer’s information directly and seeing the medical record? Now it’s important to hear and investigate if there is a dispute. Yes, there is no need to analyze again because you also don’t know the contents of my policy, chronology, medical records and other information. given by my pediatrician. If I have free time and a good mood, I will share again, today I am really tired! Mentally and physically tired but happy, of course, with Allah’s permission, this struggle is producing the expected results. Your support and prayers are amazing, may Allah reward you with kindness,” he wrote.
Wanda Hamidah previously expressed her grievances until she met face-to-face with Prudential insurance.
“I explained many analyzes to Prudential. Insurance must know the type of illness my child is suffering from, he must ask for a doctor’s statement. So after all the chronology will be reviewed again, ask for a power of attorney signature, a medical letter. Hopefully the results are good, complaints received personally, let’s investigate the medical record. Today, from yesterday’s conclusion, I gave a power of attorney to take the medical record to be checked and given it to insurance. Because the doctor suggested a quick recovery, “Wanda explained at the time.
The insurance company, Prudential, has provided a statement regarding Wanda Hamidah’s upload which has gone viral.
“In connection with a post on social media on October 10, 2021 regarding a complaint from a Prudential Indonesia customer, we need to convey that we have contacted him on the same day, October 10, 2021, to provide explanations and answers to complaints about hospitalization claims and benefits. surgery on his policy,” said Prudential Indonesia Chief Marketing and Communication Officer Luskito Hambali, quoted from detik.com Monday (11/10).
(Dec/Dec)
