Plus a fine of PLN 39.5 million for services enabled without customers’ knowledge. “Some were not aware they were paying”

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The best smartphone up to PLN 1,300? The great clash of Chinese “middle men” [TOPtech]

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Plus with a penalty from UOKiK. There is a decision

UOKiK argued that the provisions of the Act on consumer rights require the entrepreneur to obtain the customer’s express consent for each additional payment before signing the contract. – Polkomtel did not have such clear consents from consumers. Information on ordering the activation of these services and fees for them was included in documents separate from the contract, i.e. promotion regulations, said the then head of the Office, Marek Niechciał.

In the opinion of UOKiK, when signing the contract, the client also accepted the content of the general statement indicating that he had read the documents constituting the contract. – As the complaint shows, some consumers were not even aware that they were paying extra every month – explained Marek Niechciał.

Polsat without the sun. The group changes its logotype. “We’re starting a new chapter”

T-Mobile will also pay a heavy fine. For the services he turned on for them himself

On Tuesday Office of Competition and Consumer Protection informed on a judgment in a similar case. The Court of Appeal dismissed T-Mobile’s appeal from the decision and ordered the payment of PLN 15 million “for launching additional paid services for customers, for which they did not expressly consent to it,” we read in a short statement published on Twitter.

“Playing while Waiting”, “Wardrobe Game“and” Subscription “, according to the court, were activated by default to customers when concluding a contract or topping up the account. At first, as part of the promotion, the services were free, but later customers were charged additional fees for them. Mobile has not received explicit consent from customers for such additional payments.

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