That’s how easy it is for loyal customers to get angry. A regular customer says goodbye to Penny after an incident and posts his explanation on Facebook.
- The discounter Penny now has at least one customer less.
- The affected customer vented his anger on Facebook.
- However, it didn’t help him.
Hamburg – On October 12th, 2020 at 7:14 p.m. Penny lost a customer. “We’ve been regular customers at the store for at least ten years. Too bad actually. And bye” – with this Facebook post on Penny’s page, a disgruntled customer ended his long-standing relationship with the discounter after the incident, as reported by Merkur.de. At 44.90 euros and an impending enforcement procedure, it broke. Only recently worried Penny with his slogan for a huge anger among the customers.
Editor’s note
This article was originally published on 01/22/2021 released. Since it’s still relevant to our readers, we’ve reposted it on Facebook.
Crime scene Penny: Facebook user rages after shopping
Actually, “Trautonia Capra”, the Facebook name of the angry customer, just wanted to go shopping at Penny’s, like so many times before. However, he failed to place the parking disc required for free parking. This was noticed by the parking inspectors on site and above all noted – “Facts: Missing parking disc (24.90 euros)” “Scene of the crime: Hamburg (Penny)”. Instead of the money, the customer concerned sent the penny bill for his purchases to the relevant address “within a few hours” – “on the advice of the woman at the checkout”. The external service provider Fair Parken then responded with a “notification of the initiation of the judicial dunning and enforcement proceedings” – a photo of the letter is attached Facebook-Post attached. The original 24.90 euros had now become 44.90 euros.
Reckoning with Penny: “We don’t have to.”
On Facebook, the customer then really settles accounts with the discounter: “Thank you Penny for hounding the company (UN)Fair Parken on us. For the money that you take out of our pockets for parking, we can also shop at Schlemmermarkt. To speak of “crime scene”, “time of the crime” etc. for forgetting a parking disc is an outrageous criminalization of customers. We don’t have to.”
However, the customer will probably still have to refund the money. In a detailed reply, Penny referred to the commissioning of external service providers to check certain locations where “the problem of long-term parkers could not be solved in any other way”. The cancellation is therefore also at the discretion of Fair Parken – “unfortunately we can’t do much more here”. There have not been any likes to this reply comment yet, but Penny has had one less visitor. (leb)
