According to the results of the V Public Services Satisfaction Barometer driven by the Urban Services Observatory (OSUR), Palma has regressed 16 stallsuntil the last of 30 that reflect the level of satisfaction his municipal public services con a very poor 50% favorable responsewhich represents a 20% drop compared to 2019.
Regarding the number of dissatisfied, it reflects that the municipal management has not left anyone indifferent and half of the respondents (50%) refuse services municipal.
The most valued service in Palma is the public transport with 76% satisfactionJust 3 points more than in the previous Observatorya positive evolution that is not meritorious since at the national level the improvement in citizen perception has been 18% higher, driven by by the rate subsidy policies and the gratuity of some transports that the Government of Spain has enabled to cushion the impact of the energy crisis.
It is surprising that the Mallorcans have improved the fluidity of private vehicle traffic that rises from 75% to 85%, probably consequence of increase in the frequency of public transport that has 99% acceptance despite the state of cleanliness and maintenance of public vehicles which is rejected by 80% of the citizens surveyed.
Some improvement has also been observed in the management of the service for the conservation of public spaces and the care of green areas, which despite the strikes in the last year of the UTE in charge reaches 76% of satisfied citizens.
In a detailed analysis, the water supply, which last year with 89% of positive evaluations was the one that kept the Majorcans most satisfiedis in this edition the one that has generated the most discontent, raising to 50% the percentage of dissatisfied with a positive assessment which is 31 points below the national average.
What most weighs down the acceptance of publicly managed water supply in Palma is the quality of the water supplied that only satisfies 10% of citizens.
In fourth place is the garbage and waste collection service with 26% satisfaction, 22 percentage points below the result registered in 2022, and 32 below the national average.
What rises the most in this edition is the number of dissatisfied with this service that has from 40 to 72% of citizens who reject quality and the garbage collection management.
The street cleaning It is the service that is worst valued by Majorcans who, in their vast majority (75%), reject the results and the state of their streets and sidewalks.
Palma is by far the city with the worst citizen rating for its street cleaning service. Only the endowment and equipment for the provision of the service and the containers for the selective collection of garbage obtains the approval.
For Lorenzo Dávila, general director of OSUR: “Palma’s commitment to the remunicipalization of its public services has taken its toll on the Mallorcan executive since not only has it not resulted in better management of them, but which has led to a significant decline in the quality. Thus, weighed down by street cleaning that is rejected by 75% of the citizens and the water supply that has half the population dissatisfied and the worst result of the entire Observatory, clearly due to the poor quality of the water that perceived by the citizens and rejected by 79% of the residents, Palma it sinks to the last place in the satisfaction ranking, no less than 30th place. A result of municipal policies that has been carried forward the effort of previous years and that is perceived very negatively by citizens”.
The results of this fifth edition of the Barometer are the result of an ODC survey of 5,210 people carried out between April 12 and May 12, which seeks to reflect the opinion of citizens regarding their municipal public services, in the 30 most populated regions of the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña, Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Mostoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
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