Lacey Koughan travels often, and she had never lost a bag while traveling on a plane until last week.
Ms. Koughan accompanied 17 young models she is training to New York Fashion Week. And when she returned home to Prince Edward Island, her bag was still stuck at New York’s John F. Kennedy International Airport.
“I didn’t really panic, because I was like, ‘Okay, I’ll probably get my bag back tomorrow or something.’ I really didn’t think it was going to happen,” said Ms. Koughan, who was waiting to return home during a layover at Toronto’s Pearson International Airport.
She spent a week trying to get an answer about the location of her bag from Flair Airlines, the airline she used to travel with. His luggage was marked with an AirTag. So the traveler knew exactly where they were, but the airline didn’t seem to understand that.
“They didn’t take into account the location of my AirTag,” lamented Ms. Koughan. “It didn’t matter how much information I gave them, because I gave them more than enough. I gave them the precise location of where my bag was, and they just said: “We’re looking for it…”
After a week without any visible progress, Ms. Koughan had enough and returned to New York, to the airport where her bag was, and looked for it herself.
“As soon as I got there, I found my bag in 30 seconds,” she said. “It was crazy.”
Despite this saga, she says she is happy to have found her luggage.
Under Canadian air passenger protection laws, you are entitled to compensation of up to $2,350 for lost baggage if the airline cannot find it within 21 days. However, Ms Koughan said the contents of her bag were worth around $8,000 and her trip to collect them cost around $5,000.
She hopes some of these expenses will be covered by her travel insurance, but she has not yet filed a claim with the airline.
She waits to calculate all the costs associated with retrieving her baggage before sending it.
CTV News has contacted Flair Airlines for comment. The airline responded to the request and said it was reviewing the matter, however Flair Airlines did not respond to any of the media’s questions.
-A text by Jack Morse for CTV News
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