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Online ordering is often difficult for visually impaired people: ‘pressing a key 40 times’


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A spokesperson for Jumbo says “It is very annoying that our website is not yet easily accessible for people with a (visual) disability. Please know that this has our attention. We think it is important to tackle this properly. This research helps us with this and encourages us even more to take steps here.”

HEMA also says it takes the report seriously. “It shows us where we fall short and that is valuable if you want to improve yourself. Inclusiveness is an important theme for HEMA”, a spokesperson said. “A major catch-up has now been started, with the aim of being able to fully comply with the new regulations by 2025.”

Mediamarkt announced in the survey that it will have a new website next year, with better accessibility. The company “guarantees” that the website will comply with the new rules by 2025.

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