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Because of the storm low, Deutsche Bahn has the Long-distance traffic in North Rhine-Westphalia discontinued. It also warns of delays and train cancellations nationwide via Twitter.
Deutsche Bahn: What travelers need to know about the storm “Ignatz”
This is not only bitter for commuters in Germany, but also for travelers: Many use the train to return from vacation during the autumn holidays, to get to their holiday destination or to go to the airport. This overview provides information on which alternatives you now have and when the train will reimburse the ticket price or pay for a hotel room.
Which routes are affected by the storm?
The two storms “Ignatz” and “Hendrik” cause delays and train cancellations nationwide, as the Deutsche Bahn points out. Long-distance traffic in NRW has already been discontinued. The following connections in long-distance traffic are affected:
- All ICE / IC trains between Berlin – Hanover – Düsseldorf – Cologne are canceled
- All ICE / IC trains between Würzburg – Nuremberg are canceled
- All ICE / IC trains between Cologne – Frankfurt are canceled
- All ICE / IC trains from / to Amsterdam and from / to Brussels are completely canceled
Travel alternatives: Travelers to Amsterdam can take the two-hour IC trains between Hannover Hbf and Amsterdam. From Hanover there are travel options in the direction of Frankfurt (Main), Nuremberg, Munich and Leipzig. The IC trains Berlin – Hanover – Osnabrück – Bad Bentheim – Amsterdam are currently not affected by the impairments.
Also in Local transport In Rhineland-Palatinate, North Baden and Saarland there are severe restrictions in local transport of Deutsche Bahn due to storm damage, DB also informs about this online in their current traffic reports.
Before starting their journey, travelers should find out about their connection at www.bahn.de/reiseauskunft, in the DB Navigator or by calling the travel information desk on +49 030 2970.
Sturm: Are private railways also affected?
Yes. Since the private railways use the same tracks, they too are affected by delays or train cancellations.
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Where can I find out if my train is running?
Travelers should find out regularly whether their train is running, delayed or canceled despite the storm. the Deutsche Bahn provides information online to the storm and offers a replacement schedule. This can be found in the timetable information on bahn.de and in the DB Navigator app. Travelers can also get information by phone on +49 030 2970
Can I use another train?
For the period of the storm, special goodwill regulations apply: passengers who want to postpone their booked trip for the period from October 21 due to the storm can use the long-distance ticket flexibly for seven days until the end of the disruption. Seat reservations can be exchanged free of charge. In addition, the general passenger rights apply in the event of a delay or a train cancellation.
How do I get to my destination despite the storm? What are the alternatives?
The train is canceled or extremely late. And now? There are several alternatives to get there anyway:
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Taxi instead of train
Deutsche Bahn already organizes local transport Taxi rides from larger train stations for the passengers. Employees then look for several passengers with the same destination in order to fill a taxi each.
If you are looking for a taxi on your own, should inform yourself in advance: DB does not have to take over every taxi bill. A maximum of 80 euros must be reimbursed if the planned arrival at the destination is between midnight and 5 a.m. and travelers would arrive by train at least 60 minutes later. The same applies if the last scheduled train of the day is canceled and you cannot otherwise reach the destination by midnight.
Long-distance train instead of local transport
Sometimes the railway calls for local transport customers to also use Long-distance trains get in – then you can use IC and ICE. Travelers are not allowed to use long-distance transport on their own initiative.
Bus instead of train
Keyword replacement rail transport: Deutsche Bahn wants to include groupage transport Long-distance or regional buses organize from some train stations. The employees in the stations or on the train provide information about this.
Car instead of train
Who on a strike day Auto should plan more time since it changes Staus can come. The railway company does not reimburse costs incurred through the use of one’s own car. This also applies when travelers get one Rental car to take.
Missed flight due to storm: does Deutsche Bahn pay compensation?
No, air travelers are unlucky here. If the plane is missed, Deutsche Bahn does not provide any compensation. As a matter of principle, travelers must factor in the possibility of delays or train cancellations in the travel time to the airport and, if necessary, find alternative transport. In the case of rail-and-fly tickets, the airport or the tour operator are the contact persons.
When does the railway pay me for the hotel room?
The worst case occurs: the traveler is stranded at the train station and the train cannot take him or her to their destination using an alternative route. And now? In this case, DB has to find accommodation and organize the way there and back to the train station the next day.
If you want to book a hotel room yourself, you should definitely confirm in advance that the train company will no longer make a trip on that day and cannot help with accommodation for the night. The hotel bill can then be submitted later.
How do I get the money for the ticket back?
Deutsche Bahn announces: Passengers can flexibly use tickets for long-distance journeys (IC and ICE) that they have booked for journeys on October 21. Seat reservations can be exchanged free of charge. In addition, the general passenger rights apply in the event of delay or cancellation of the train: If you do not arrive at your destination on time due to a storm, you can get the fare back depending on the delay. This is regulated by the EU Passenger Regulation (EC) No. 1371/2007.
In the event of an expected delay at the destination station of more than 60 minutes, travelers can withdraw from their trip before starting their journey and take advantage of the have the full fare reimbursed or cancel the trip and return to the departure station if the trip has become pointless. In this case, travelers can have the unused portion reimbursed Consumer advice center there.
Alternatively, if you arrive at least 60 minutes later than planned, you are entitled to a 25 percent reimbursement, for more than 120 minutes it is 50 percent. Passengers should always have the delay confirmed by employees; on the train that is often already done Passenger rights form handed out to fill out. It is also possible to use the form to be submitted online.
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