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The director of the General Directorate of Telehealth, Reference and Emergencies (Digtel) of the Ministry of Health (Minsa), Bernadette Cotrina, reported that to date line 113 has received about 600 thousand false calls.
“Unfortunately these figures (…) are really -increasing- terrifying for us. We have done a last run of data and these are already bordering on 50%. Calls have increased, that’s right. (…) To date we have more than 590 thousand (false calls), but the percentage figures continue to grow”, he specified in statements to Latina.
On the other hand, the official recalled that people can call line 113 to obtain free medical, psychological and institutional information guidance 24 hours a day, 365 days a year.
“Line 113 is a teleorientation information call. We have 7 options within the line. Today option 1 and 2 are the most required. Option 1 talks about information about vaccination and option 2 is the call at this time that we have the most demand from citizens, which is the call about the issues of the pandemic, of COVID-19″, detailed.
“We acquit by guiding the user, the citizen and doing a telemonitoring to the extent that he needs it and also the possibility of issuing medical rest”, he added.
-The services provided by line 113
These are the free services and information that you can access from line 113:
- Orientation in medicine.
- Mental health guidance.
- Vaccines.
- Coronavirus (Covid-19)
- Family planning and maternal health.
- Blood and organ donation.
- Health campaigns.
- Nutrition.
- Diabetes, hypertension, osteoporosis, among other non-communicable diseases.
- HIV, STIs, hepatitis, tuberculosis, among other communicable diseases.
- Dengue, zika y mold.
- Respiratory diseases.
- Information on the Comprehensive Health Insurance (SIS) and the National Health Superintendence (Susalud).
- Institutional information, among other topics.
Likewise, line 113 attends to queries and complaints in case you have been the victim of some type of violation of your rights, through the specialized personnel of the National Superintendence of Health (SuSalud).
Remember that InfoSalud does not diagnose or provide treatment. Therefore, it does not replace a face-to-face medical consultation.
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