If you encounter any of these issues:

  • You cannot launch the Archicad installer
  • Archicad can’t open
  • You encounter slowness or bugs in Archicad
  • You are unable to run your license managers

    Anti-virus may be the cause.

    In order to avoid this problem, we invite you to exclude Archicad from your anti-virus, to do so please follow this procedure:

Windows :

  1. Quit all open Archicads.
  2. Open your antivirus
  3. Go into the Zone d’exclusion folders, or also call Zone of trust
  4. Exclude the 4 GRAPHISOFT folders below: 
    C:ProgrammesGRAPHISOFT
C:UtilisateursGRAPHISOFT
C:UtilisateursAppDataRoamingGRAPHISOFT
C:UtilisateursAppDataLocalGRAPHISOFT

  5. Go in Trusted apps or Apps allowed and add 
    C:ProgrammesGRAPHISOFTARCHICAD "numéro version"ARCHICAD.exe
C:ProgrammesGRAPHISOFTARCHICAD "numéro version"ARCHICAD Starter.exe
C:ProgrammesGRAPHISOFTARCHICAD "numéro version"curl.exe
C:ProgrammesGRAPHISOFTARCHICAD "numéro version"CineRenderCineRenderNEM.exe

  6. Restart the Archicad installation

macOS :

  1. Quit all open Archicads.
  2. Open your antivirus
  3. Go into the Zone d’exclusion folders, or also call Zone of trust
  4. Exclude the 4 GRAPHISOFT folders below: 
    Macintosh HDApplicationsGRAPHISOFT
Macintosh HDUtilisateursBibliothèqueApplications supportGRAPHISOFT
Macintosh HDUtilisateursBibliothèqueCachesGRAPHISOFT
Macintosh HDUtilisateursBibliothèquePreferencesGRAPHISOFT
  5. Go in Trusted apps or Apps allowed and add 
    ApplicationsGRAPHISOFTARCHICAD "numéro version"ARCHICAD XX.app
ApplicationsGRAPHISOFTARCHICAD "numéro version"CineRenderCineRenderNEM.app
  6. Restart the Archicad installation