Frequently Asked Questions: Ticket Sales for Fluminense Fans in CONMEBOL Libertadores 2023 Final

CHECK THE ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS:

1) I have registered on the Eleven Tickets platform as a General Public with my CPF, what should I do to buy tickets as a Fluminense member?
If you already have a registration on the Eleven Tickets platform with your CPF, follow these steps:
– Access your account in the “Fluminense Football Club” option and confirm that the CPF is correct;
– On the opening day of sales, you must use the same registration to access the purchase, clicking on the “Fluminense Football Club” button.

2) I already have a registration on the Eleven Tickets platform, but I have not registered my CPF. How to proceed?
If you already have a registration with Eleven Tickets, but have not yet registered your CPF, follow these instructions:
– Access your account in the “Fluminense Football Club” option;
– Register your CPF. Remember that it will not be possible to register your CPF for the general public; This can only be done in the “Fluminense Football Club” option.

3) I am not a member of the club and I am able to access the “Fluminense Football Club” option. Will I be able to buy tickets even if I am not a member?
The opening of sales will follow the order of priority announced by Fluminense. Non-members are included in the fourth opening wave (at 9pm on Monday), as long as tickets are still available.

4) I registered, but I haven’t received the confirmation email yet. What do I do?
The process of registering and receiving the confirmation email only takes a few minutes. If you have not received the confirmation email, please check your SPAM folder. If the confirmation email has still not been received, you can open a ticket on the platform libertadores.eleventickets.com pelo SAC / HELP DESK.

5) Is there another website capable of purchasing CAT 3 (South) tickets?
No. The website libertadores.eleventickets.com is the only official ticket sales platform for category 3 (South sector). Beware of scams.

6) I already bought a ticket. Can I change the carrier?
For event security reasons, after payment it is not possible to change the Ticket Holder.

7) I successfully completed my registration, will I have any preferences at the time of purchase? Do I have my ticket guaranteed?
No, registering before opening sales will only speed up the application process on the sales platform. The priorities for purchasing attempts will depend on the membership plan you have.

8) Are the login and password for Fluminense members on the Eleven Tickets platform the same as those on the Member Portal (nense.com.br)? Do I need to create a new registration?
It is necessary to register again on the Eleven Tickets platform, with a new password and the email that the member desires. The member can enter the email address registered on the Member Portal or another email address, as long as they correctly fill in their CPF.

9) I created more than one registration on the Eleven Tickets platform. Which one should I use when purchasing CAT 3 tickets for the South Sector?
Checking your Fluminense membership priority is done using your CPF, not your email. Therefore, if you have a registration with your CPF and another without, use your registration with your CPF in order to benefit from the informed priority.

10) I still have doubts. Who can I talk to?
Through the shopping website libertadores.eleventickets.com you can open a ticket in the HELP DESK.

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2023-10-15 20:51:00
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