What happens if I change my mind?
To exercise your right of withdrawal, you must inform us in writing of your decision to cancel this purchase (e.g. by email). If you have already received the item, you must return it undamaged and undamaged to the address provided by us. In some cases, it will be possible to organize the collection of the item from your home.
Effects of withdrawal
If you cancel this purchase, we will refund all payments, including delivery costs (with the exception of any additional costs arising from your choosing a delivery method other than the less expensive standard delivery method which we offer), without delay and, in any case, no later than 30 days from the date on which we became aware of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not involve any costs.
Please check the listings for information regarding item collection and the costs of returning goods to find out who bears the cost of returns.
What if your item is delivered in error, faulty or damaged?
If you believe that the item you have purchased has been delivered in error, is faulty or damaged, please contact us so that we can find a solution together. If you’re paying for your item with PayPal, you can also get information about eBay’s buyer protection program.
This returns policy does not affect your statutory rights, for example those relating to defective or misdescribed items. For more information, including your rights under consumer contract regulations, see Know your rights.
