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Emirates Airlines announced today, Sunday, that it has strengthened its capabilities and resources to accelerate the fulfillment of requests for customers to recover their money, which they paid to purchase travel tickets on flights, canceled due to the outbreak of the new epidemic of the Corona virus, which causes Covid-19 disease.
– Moscow – Sputnik. According to the official website of the company, it has received about half a million requests for recovery, and is taking proactive steps to program its final actions and enhance its resources, with the aim of speeding up the completion of money-back transactions.
The tanker, which is owned by the Dubai government, explained that it deals with approximately 35,000 redemption requests per month, but now it is preparing to deal with 150,000 requests per month, as it set a goal to complete all the accumulated orders by next August.
“We, as other air carriers, are experiencing difficult conditions, and although we are exhausting our cash reserves to meet requests for refund, we consider it our duty and bear our responsibility, and we assure our clients and business partners that we are committed to meeting their demands,” said Tim Clark, president of Emirates Airlines. , And that we are doing our best to expedite the return of their money. “
“The situation is still fluctuating since the first weeks of the pandemic, but we have modified the exemption policy that we pursued due to the spread of Covid-19, as we have facilitated the process of re-reservation and cancellation of travel tickets, and we have repeatedly stressed that we always put our customers at the top of our priority list. We have also contacted clients Those who have applied to change reservations or refund to inform them of the new options we have provided. “
Customers who wish to obtain travel vouchers or redeem their money can apply online or through the company’s website, or by contacting their travel agents.
Customers affected by canceling trips and travel restrictions can keep their current tickets for up to 24 months, and re-book when they decide to travel later, and they can exchange the unused portion of the ticket with a travel voucher equivalent to the value paid against the original reservation.
This voucher can be used to purchase any product or service from Emirates Airlines without fees, which provides more flexibility for customers to re-book when they decide their new travel date.
Customers who choose to keep their tickets or travel vouchers can apply for a refund if they cannot travel later; they will not be charged with any refund fines.
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