Dissatisfaction with silence from Schiphol top during disaster week | Financial

Schiphol director Dick Benschop and the rest of his management team have been practically absent from the general public and customers for days, with one exception, in the recent logistical chaos. Tour operators criticize the communication from Schiphol, especially last weekend. They want the airport to reverse the 37% increase in airport charges. Why is it so deafeningly quiet from the airport top?

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