A Microsoft account is required to use OneDrive, Office 365, Xbox, Skype, Teams, the Microsoft Store or many other Microsoft services. Even with Windows 10, Microsoft is trying to trick users into setting up Microsoft accounts, and creating local user accounts has become increasingly popular recently more and more difficult.
The way is clear: Everything has to be moved to the cloud and, if possible, to Microsoft’s subscription solutions à la Microsoft Office 365. According to previous plans, the company will phase out many local products such as Microsoft Office in 2019 by 2025 at the latest.
This is usually not a problem – especially for the end users who are the subject of this article. A Microsoft account is free and can be created with a few clicks of the mouse. Then digital services such as mail via Outlook.de, the Onedrive online storage, communication services such as Skype or Teams and the like are available. However, a problem arises when access to the Microsoft account is lost.
What happens when a Microsoft account is suspended?
Lost credentials are less of a problem as Microsoft has developed a number of mechanisms that allow for resetting. The suspension of a Microsoft account by Microsoft is more critical. Affected users will then be notified that they have been blocked “For the violation of the Servicevertrag„“ informed.
Account blocking (Image: Dr. Windows / Screenshot: Golem.de)
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One affected person told Golem.de: “Suddenly and without warning, my account, which had existed for decades, was blocked. My entire digital existence depends on it: I have not only used OneDrive for various purchases, but also as an archive of images. That hits me hardest. “”
However, Microsoft has suspended accounts an information page Determine where those affected should receive support and what will be referred to in the lock notification. You can even object to the blocking of the user account using a web form. However, they will not receive any information from Microsoft about the nature of the violation, only a meaningless but stern response to their objection.
Response to objection (Image: Dr. Windows / Screenshot: Golem.de)
The message: The Microsoft account is blocked due to a violation of the service contract. The data subjects will then no longer have access to the digital services and content assigned to that Microsoft account. The decision is final, all further attempts to contact Microsoft are unsuccessful.
The author of this article and the operator of Dr. Windows, both long standing Microsoft Windows Insider-MVPshave collected around 40 instances of users since 2019 whose Microsoft accounts have been suspended from now on and without warning regarding the service contract.
Several users reported because their Skype accounts were allegedly blocked due to an unsaved phone number. Most of the other cases have in common that the data subjects are unaware of any breach of contract and have been kept in the dark by Microsoft as to the nature of the breach.
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