Department of Education Implements 24/7 Hotline for School Needs: Introducing BrainHi

In order to be more efficient in responding to the needs that arise day by day in schools and with a view to the start of the next school year, the Secretary of the Department of Education, Yanira Raíces Vega, announced the implementation of BrainHi.

The Department will have a 24/7 hotline where anyone can report the needs of their schools. They should call: 787-425-4014.

The secretary explained that using an intelligent system, people will receive a text message with a link to fill out a form and report their need. This will go into a dashboard integrating all the regions and people in charge that will allow the needs to be classified, prioritized and channeled effectively, allowing the innovative management of problems that the Department has had for decades.

“The return to school was always marked by needs that not even the Department was fully aware of. Today, by enabling this hotline with integrated technology, we will ensure that we have visibility of all the needs of school communities that for multiple reasons were not reaching the agency. We are aware that we will not be able to attend to all of them immediately, but this is a first big step to get to know them and develop action plans” explained Raíces Vega.

Another service that the secretary made available to school directors is the location of a call center operated by personnel from the Department of Education, who will work during regular business hours to channel requests for routine maintenance, Special Education issues, Resource issues Humans and details related to school infrastructures.

“The effort to improve our schools is constant. This call center becomes an additional tool to provide greater efficiency to our response to the challenges that are faced every day in the education system. Governor Pedro R. Pierluisi’s charge is to promptly address the needs of our students, teachers, and all of our school communities. We have a historic allocation of funds that has allowed us, for the first time, to impact all schools. These call centers have been established to be in direct contact with our directors, understanding their needs and the situations that we will continue to address. We urge you to communicate with our educational regions”, expressed Raíces Vega.

The personnel in charge of receiving the calls or requests will work in the required service and, at the same time, will coordinate with the corresponding division and/or with the pertinent state and municipal agencies, such as LUMA, the Aqueduct and Sewer Authority and the Resources Department. natural.

The secretary reported that custodians have been assigned to all schools to perform routine cleaning duties at the beginning of the school semester. In addition, brigades from OMEP and the Public Buildings Authority have been carrying out maintenance work in green areas, as well as minor plumbing and electricity work, as part of the preparations to receive teachers and students.

“Regarding infrastructure improvements, painting has been completed in 71.2 percent of schools (512 schools), while the remaining 34 percent is being addressed through other initiatives, such as correcting short columns. During the first phase, around 420 schools with short columns have been served. Some schools are in the process of designing, auctioning or hiring contractors to carry out work on their infrastructures”, added the secretary Raíces Vega.

Attached is the list of call centers in the seven educational regions: