The Cuban Yusleidy Reyes denounced on Facebook the delays and inefficiency of the virtual store of the CIMEX corporation, You send, to which he made an order that arrived incomplete 12 days later.
“I can no longer keep quiet about what is happening, it is necessary that measures be taken,” wrote the Internet user angrily before saying that on April 15 she made a purchase from the virtual store and received her products on April 27 month.
To his surprise, the package was incomplete, the chicken was missing. After several steps, he managed to contact the manager of You send, which assured him that he had solved the missing packages. “Not the ones I asked for, but they were chickens,” said Reyes.
On April 25 and 28, the woman – who used the application to avoid queues during the coronavirus pandemic – made other purchases: a box of hamburgers and another box of chicken, hash and toiletries.
However, on May 8, he had not yet received his orders, despite the fact that he lives seven blocks from the Cuatro Caminos market, where he lives. the virtual store.
“I am not going to look for him to avoid crowding, also I have a 5-month-old baby, my husband works full time in the bank and my mother is an older adult, at risk age,” she explained.
He also assured that “online shopping is very difficult because the page is very slow and bad”, when “we did it, in the end the purchases do not arrive, we have been waiting for more than 10 days and we are without money and without food “Reyes said.
“What do we do ?, I want our president to give us an answer to this,” he stressed in his publication.
The corporation CIMEX launched the platform You send At the end of last year to facilitate electronic commerce in food, however, the initiative that gained customers during the coronavirus pandemic has been considered a complete failure.
In mid-April, the company recognized that the service to buy food through the Internet in Cuba, in order to avoid queues in the middle of the coronavirus crisis, was not giving the expected results.
“For some days and from the high demand for the service, the page has maintained a very unstable operation”, explained an article published by the official portal Cubadebate.
Among the aspects that needed to be improved according to the Cuban authorities were the need for new equipment to manage traffic on the network, an increase in bandwidth, an optimization of the images (which should weigh less) of the products; in addition to an increase in the benefits of the infrastructure associated with the service.
Some users like Reyes have expressed their discomfort at the system malfunction They have stated on social networks that with You send You can send for death, referring to the slow delivery of the products requested by the buyers.
This Friday CIMEX reported that it will staggered close the virtual stores enabled in the country to “improve the inventory and billing management system.”
In a note posted on Twitter, the company said they will complete delivery of current orders but will not receive new requests until the system is improved. Several users have criticized the inefficiency of these stores and say they are totally disappointed by the lousy service.
Thursday, in the space of the Round tableOfficials from the Ministry of Internal Trade (MINCIN), CIMEX and TRD stores hinted that the crisis in the country will continue, so that Cubans will continue to suffer from a shortage of food and toiletries.
In the midst of the coronavirus pandemic, many inhabitants of the country endure long lines to buy food and basic necessities, which has led the most favored to go to the alternative of virtual stores and stumble upon the failed management of these establishments .
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