CRPC explains that the increase in the number of violations has been facilitated by Internet sales, during which neither the seller nor the customer has the opportunity to ascertain the quality of the product.
In the opinion of the CRPC, sellers must take all possible steps to ensure the safe delivery / dispatch of televisions to consumers by inspecting televisions before delivery and dispatch to consumers on their own initiative, and by maintaining documentary evidence that sellers can prove that it had no defects or defects. Also for consumers – make sure that the TV is delivered undamaged by fixing it.
In order to avoid situations where the damage to the product cannot be proven, CRPC reminds that it is important to inspect the product before delivery to the courier or in person to the consumer, including connecting the TV to electricity, as well as to preserve evidence of the inspection. It is also recommended that merchants organize deliveries so that the product can be unpacked in the presence of the supplier and check the condition of the product.
If the purchased product proves to be non-conforming, the consumer has the right to demand that the seller, free of charge, including shipping, labor, materials and other costs, remedy the non-conformity or replace the product within a reasonable time, unless this is impossible or disproportionate.
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