The V Barometer of satisfaction of municipal public services, promoted by the Observatory of Urban Services (OSUR), shows the excellence in the management of municipal public services in the city of Cartagena that have significantly increased the degree of satisfaction with municipal public services, 33% more, compared to the year 2022.
With 88% of Cartagena residents satisfied, almost 14 points above the national average, the urban water service, mobility and public transport, garbage collection and street cleaning, are the ones that grow the most in acceptance by the public. citizenship.
The most valued service is the water supply that borders on excellence, going from 69% satisfaction to more than 92% satisfied, exceeding not only the national average by 11 points, but above the values reached in 2019 before the pandemic. Operational management (pressure, continuity of service, operation of the meter) is the most appreciated aspect with 97% of respondents satisfied, a figure that reflects the effort to digitalize the urban water cycle carried out by the City Council, as well as the assessment of the sewer system that raise the degree of satisfaction of the citizens of Cartagena to 94%.
The next best valued service is public transport, which after the debacle of the two previous years raised the satisfaction of Cartagena residents from 40 to 92%, quite a distance from the national average, which stands at 78%. The most valued aspect is the ease of traveling seated, with 95% of positive evaluations; together with the cleaning and conservation of public transport vehicles.
The garbage and waste collection service is not far behind in satisfaction, which is among the best estimates, receiving 84% positive evaluations, a figure that is 12 percentage points above the result of the previous barometer, in 2022 , and well above the national average (68%).
The best valued aspect is the endowment and equipment for the provision of the garbage and waste collection service (trucks, bins, equipment, containers), with 89% of favorable opinions, equaled with the positive perception of the containers for selective collection. (89% satisfied) and the frequency of the garbage collection service with 85% satisfaction.
The street cleaning service in different areas also shows 90% satisfaction, with the frequency with which the service tasks are carried out being the most appreciated by Cartagena residents.
Regarding the cleaning of pet excrement, the worst aspect in all the cities studied, in Cartagena it maintains 37% dissatisfaction, greatly improving the degree of citizen satisfaction that grows almost 10 points to 62%.
Regarding the care of parks and gardens and conservation of public spaces, Cartagena achieves 86% of satisfied users, compared to 33% satisfaction reflected in the previous study carried out in 2022. Similarly, the perception of street cleaning rises from 33% from positive valuation in 2022 to 84% in the current year.
These results place Cartagena in ninth place in the comparison of the 30 cities analyzed.
The results of this fifth edition of the Barometer are the result of an ODC survey of 5,200 people carried out between April 12 and May 12, which seeks to reflect the opinion of citizens regarding their municipal public services, in the 30 most populated in the country: Madrid, Barcelona, Valencia, Seville, Zaragoza, Malaga, Murcia, Palma de Mallorca, Las Palmas de Gran Canaria, Bilbao, Alicante, Córdoba, Valladolid, Vigo, Gijón, L’Hospitalet de Llobregat, Vitoria, A Coruña , Granada, Elche, Oviedo, Terrassa, Badalona, Cartagena, Jerez de la Frontera, Sabadell, Móstoles, Santa Cruz de Tenerife, Pamplona and Alcalá de Henares.
The Urban Services Observatory (OSUR) is a platform belonging to the Association for Excellence in Public Services (AESP) that wants to become a speaker of citizens’ opinions on their municipal services.
OSUR focuses on analyzing how cleaning, transport, water, lighting and other services that depend on the municipalities are provided.
These data provided by OSUR call into question the versions of some Cartagena politicians about the public services provided by some concessionaires.
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