Need to solve a problem while on the go? It’s easy. The new Zoho Assist iPad app enables you to provide quality support to your customers wherever you are. You stay in touch with them at all times.
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Take control of your customer’s remote computer
Select the remote control option to take advantage of the screen sharing feature and control your customer’s computer from your iPad. This gives you the freedom to access and control the remote computer from anywhere, as if it were in front of you.
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Instantly capture the important elements of a remote session
Want to capture the important elements of a remote session? Just tap the Camera icon on the toolbar to capture important items from the remote session, like pictures. You can later store and share these images to resolve customer issues faster.
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Do you want to invite another technician? You have the key.
Do you want to invite several participants to join a meeting in progress? Just tap the remote option to load all of the details, like key and duration, with an option to invite other participants to join a remote session.
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Invite a customer in one click
Zoho Assist provides two easy options for inviting a customer to join a remote session: by email or by sending them a URL.
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