◀ Heo Il-hoo ▶
Sigh. Mr. Deok-Jun Jang.. I’ve lost 15 kilograms. It’s a pity.
◀ Growth ▶
Even though Jang Deok-jun was recognized as an industrial accident, I doubt that other people also suffered from poor working conditions and excessive work.
◀ Heo Il-hoo ▶
But the way Coupang responds.
Coupang is an innovative IT company, but the way it responds is no different from other companies.
First of all,’it has nothing to do with work.’ I thoroughly denied it.
◀ Growth ▶
Coupang’s sales increased 91% last year as online shopping increased significantly due to Corona 19.
It has nearly doubled.
Doesn’t that mean that the number of logistics center jobs has to increase?
◀ Lee Dong-kyung ▶
Yes, what the Coupang workers I’ve met say that the labor intensity is too strong.
I went to work at the distribution center myself to see how hard it was to say that.
I accessed the Coupang business management app and applied for work at the Bucheon New Food Center, Gyeonggi-do, in the afternoon working from 5 pm to 2 am.
Arrival time at Bucheon Logistics Center by Coupang Shuttle Bus is 4:20 PM.
“One line! Don’t run. One line, one line!”
Wearing the same clothes, when you walk into the workplace to the shouts of managers, you first receive safety training.
When safety training was over, it was assigned to the packaging process.
It was a simple task to take the food sorted according to the customer’s order from the shelf, put it in a packaging bag, and load it on the rail.
Boxes packed by others quickly pass by.
It’s late, so you have to hurry even a little.
6:30 in the evening.
One hour of dinner is the only time to relax in Coupang.
However, before the evening is over, the workers in the distribution center go to the workshop one by one and start working.
I asked why.
[노동자 A]
(Do I have to (work) in advance even if the conveyor belt is not turned?)
“If you’re just standing, (the managers) say something. You say something, and if it’s slow, you broadcast that it’s slow.”
It was because of the speed of work.
Coupang uses a system called UPH to manage the work performance of workers.
Unit PER HOUR, that is, the number of units processed per hour.
In Coupang, each worker’s UPH is recorded in real time and this number is reported to the central manager.
If this UPH is low, you may be called on the spot or later denied your daily job application.
That’s why you work ahead of time during breaks to speed up.
The reason why Coupang Logistics Center values work speed is because of the’closed’.
The deadline is the deadline for the packaged box to be loaded onto the delivery vehicle, and the deadline is 5 times during the 8 hours in the afternoon, so almost every hour and a half.
Managers keep pace with workers from time to time to meet deadlines.
[관리자 A]
“I’m greedy a little faster, so let’s go a little faster. Employees, we have a lot of supplies left.”
After working for a while, I went to the bathroom to urinate.
By the way, as soon as you start working again, the manager comes over.
My work is slow, so I need a consultation.
[관리자 B]
(What do you mean to come forward?)
“I will come forward.”
(Why should I go out in the future?)
“I’ll come forward to talk to me.”
I objected that I had only been to the bathroom and was handed over to a higher manager.
[관리자 C]
(No, I’m a worker, but I have to tell you that I’m going to the bathroom?)
“You have to report. When you leave the scene.”
(No, while a worker is working…)
“You’re a worker worker, and that’s the duty that a worker must keep.”
Is this because the speed is behind others?
[관리자 D]
(How much did you lose. Now?)
“It’s half of those who are very good at it. It seems like the employee is about 60. Here, it’s usually about 90 (average). I said that, so don’t feel bad.”
It is pointed out that the speed of work is slow compared to those who do best, not objectively determined criteria.
Eventually, a process shift action was taken.
Instead of multi-packing that contains many things, it has moved to single packaging that contains only one type of product.
I got a warning from my manager after making several mistakes during my work.
[관리자 E]
“Employee! You can’t unverify!”
(Yes Yes.)
“If you do it one more time, the employee now, I will write an officer’s letter (confirmation of facts). Really!”
But there was another problem.
I have to put dry ice for frozen food and ice pack for refrigerated food, but I only put ice pack in all.
[노동자 B]
“Is it frozen? Should I put dry ice in it?”
(No, but I couldn’t get any of that. In some cases, I put dry ice…)
I pleaded that no one told me about it, but gave me another job, saying that the mistake was repeated.
This time fold the packing box.
[관리자 E]
“The employee folds the bag here and supplies it to the packer.”
It’s a simple operation that doesn’t take a speed measurement.
After a while, another job fell.
It was to clear up empty boxes.
On the first day of work, I experienced 4 kinds of work in the distribution center.
Nine hours have passed since I started working, and the end time, 2 am, approaches.
With the final deadline, the voices of managers are getting higher and higher.
[관리자 F]
“Unlock the workbench. Everyone behind you. Unlock the workbench. Go to multi. Multi!”
They even called out lines that weren’t speeding up and urged the handling of goods.
[관리자 E]
“Take this (barcode), take, take. Here, here, here. Take, take, take, take, take. 2 lines, 2 lines, 2 lines!”
I emphasized that I should never run in the workplace during safety training, but before the deadline, it is just an empty flame.
Work was over at 2 o’clock.
I arrived at home at 4 am.
The next day, 9,770 won came into my bank account.
It’s just the lowest wage level.
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