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Allestörungen.ch
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1.5
Yet again. After the second major outage in the Swisscom fixed network since the beginning of the year, the telecommunications provider is already struggling with network problems.
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Keystone
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2.5
After all: The emergency calls were not affected this time. Urs Eberle, Head of Protection and Rescue Zurich, said on request: “So far we have not received any reports that the services are not working.”
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PD
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3.5
A glitch that amazes telecom expert Ralf Beyeler from the online comparison service Moneyland. It is striking that there is already a disruption at Swisscom.
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keystone-sda.ch
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4.5
“It is clearly visible that Swisscom has apparently neglected its back-up systems,” believes Beyeler. “I can only explain that because Swisscom saved too much.” Swisscom must now finally act and check its systems so that reserve systems can take over in the event of a malfunction.
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Bloomberg via Getty Images
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5.5
The all-clear signal was given at 9.30 a.m .: Swisscom announced that the malfunction had been remedied. Affected customers should restart their device or briefly put it into flight mode. “According to current knowledge, the cause was a hardware defect,” Swisscom wrote on request.
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Yet again. After the second major outage in the Swisscom fixed network since the beginning of the year, the telecommunications provider is already struggling with network problems. After all: The emergency calls were not affected this time. Urs Eberle, Head of Protection and Rescue Zurich, said on request: “So far we have not received any reports that the services are not working.”
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According to Swisscom, mobile data communication was affected: “This morning, some customers experienced a temporary restriction in mobile data communication, which has already been remedied.” A glitch that amazes telecom expert Ralf Beyeler from the online comparison service Moneyland. It is striking that there is already a disruption at Swisscom.
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Hardware problems
“It is clearly visible that Swisscom has apparently neglected its backup systems,” says Beyeler. “I can only explain that because Swisscom saved too much.” Swisscom must now finally act and check its systems so that reserve systems can take over in the event of a malfunction.
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The all-clear signal was given at 9.30 a.m .: Swisscom announced that the malfunction had been remedied. Affected customers should restart their device or briefly put it into flight mode. “According to current knowledge, the cause was a hardware defect,” Swisscom wrote on request. Check whether there are further restrictions in the mobile network due to this interference.
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Customers shouldn’t notice anything
“As a rule, the systems are designed in such a way that all systems are present more than once,” explains Beyeler. If there is a failure, take over another system. Redundancy is the technical term here. “The customer actually doesn’t notice anything.” Actually! Because Beyeler says: “It is extremely rare for both systems to fail at the same time.” Not so at Swisscom.
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