Netflix, Watcha, Melon. I tried to cancel it after a free trial for a month, but did I get paid for a while?
As subscription services increase, this happens frequently.
This is because, after collecting subscribers through an event featuring’unlimited free for a month’, monthly payments begin without any notice after the event period ends.
This is a’dark nudge’ tactic that takes advantage of the fact that consumers do not go through cumbersome termination procedures.
Even if a consumer tries to cancel a subscription, it is often difficult to find out where to cancel it.
Some apps go through 12 steps of’Settings → My Information → ○○ Purchase Information → License Management → Payment Method Change → Payment Management → Password Check → Cancellation Application → Marketing Advertisement → Pop-up → Marketing Advertisement → Cancellation Request Confirmation’.
Also, when I barely canceled the periodic payment, they said,’If there is even one use, a one-month fee will be charged.’
Even if a refund is given, it is also given as gift certificates and points that can only be used in the app.
Anger bursts, but what can I do?
no. It will be different in the future.
The Financial Services Commission has revise the Enforcement Decree of the Specialized Credit Finance Business Act to protect consumers in the subscription economy.
Three major changes are expected during the first half of this year.
▶Notify by writing, voice phone or text at least 7 days before the conversion
▶It simplifies the process by showing registration and cancellation on the same screen.
▶When canceling, you only pay the fee for the amount used and you choose a refund method.
What will change, that’s money, I’ll tell you in more detail through the video.
Video = Kim Jaeha·Kim Jinah
–
