Chandigarh Boosts Citizen Engagement with Upgraded WhatsApp Complaint System
Chandigarh, India – June 14, 2025 – The Municipal Corporation Chandigarh (MCC) is taking citizen engagement to the next level by upgrading its WhatsApp-based complaint system with an integrated feedback mechanism. This initiative aims to improve the efficiency of addressing sanitation concerns, particularly those related to illegal waste disposal in public areas, and promote a “plastic mukt” (plastic-free) Chandigarh.
Streamlining Sanitation Complaints Through WhatsApp
The upgraded system builds upon the existing WhatsApp complaint number, 9915762917, which has already proven to be a valuable tool for direct dialog between citizens and the MCC. By adding a feedback component, the MCC aims to further enhance openness and accountability in its service delivery.
Municipal Commissioner Amit Kumar, IAS, emphasized the importance of this upgrade. Citizens can now easily report violations related to plastic carry bags and other prohibited plastic items, enabling the MCC to identify and address offenders more effectively. This aligns with Chandigarh’s commitment to becoming a plastic-free city.
Did You Know? Chandigarh, designed by the renowned architect Le Corbusier, is known for its urban planning and green spaces [1].
Positive Results and Increased Accountability
The WhatsApp number has already demonstrated its effectiveness, with 271 complaints received to date. Of these,222 have been successfully resolved,and 10 are currently being processed. The MCC has also begun collecting feedback to assess public satisfaction, with 17 responses received so far, all of which have been positive.
Commissioner Kumar highlighted that citizen involvement is essential for maintaining cleanliness and civic order in the city. He encouraged residents to actively participate in urban management by reporting violations and sharing their experiences with the MCC.
Pro Tip: when reporting a complaint, include a clear photo or video and specific location details to help the MCC address the issue quickly.
Key Metrics of the Chandigarh WhatsApp Complaint System
| Metric | Value |
|---|---|
| Total Complaints Received | 271 |
| Complaints Resolved | 222 |
| Complaints in Process | 10 |
| Feedback responses Received | 17 |
| Feedback Sentiment | 100% Positive |
The MCC remains dedicated to enhancing service quality through digital tools and public participation. Citizens are encouraged to continue using the WhatsApp complaint number to report issues and contribute to maintaining a clean and green Chandigarh. The city consistently ranks high in citizen quality of life surveys [1].
What other digital tools could Chandigarh implement to further enhance citizen engagement?
How can other cities replicate Chandigarh’s success in using WhatsApp for complaint redressal?
Evergreen Insights: Chandigarh’s Commitment to Cleanliness
Chandigarh, serving as the joint capital of Punjab and Haryana [3], has long been recognized for its well-planned infrastructure and commitment to maintaining a clean and green surroundings. The city’s governance consistently seeks innovative ways to engage citizens in urban management, recognizing that a collaborative approach is essential for achieving lasting progress goals. The WhatsApp complaint system is just one exmaple of Chandigarh’s proactive approach to addressing civic issues and promoting a high quality of life for its residents.
Frequently Asked Questions About Chandigarh’s WhatsApp Complaint System
- What is the new WhatsApp complaint system in Chandigarh for?
- The upgraded WhatsApp complaint system in Chandigarh is designed to streamline the process of addressing sanitation-related issues, particularly illegal waste dumping in public areas. It also allows citizens to report the use of banned plastic items.
- How can I submit a complaint using the Chandigarh WhatsApp complaint number?
- Citizens can send their complaints,including photos or videos,to the WhatsApp number 9915762917. The Municipal Corporation Chandigarh (MCC) will then address the issue and provide updates.
- What kind of feedback has the Chandigarh WhatsApp complaint system received?
- The MCC has started collecting feedback on the WhatsApp complaint system,and so far,all responses have been positive,indicating high public approval of the responsiveness and effectiveness of the system.
- What types of complaints can be lodged through the WhatsApp number?
- Citizens can report sanitation issues such as open dumping of waste and violations related to the use of plastic carry bags and other banned plastic items in Chandigarh.
- How many complaints have been resolved through the Chandigarh WhatsApp system?
- As of now, the WhatsApp number has received 271 complaints, with 222 successfully resolved and 10 currently in process, demonstrating the system’s efficiency.
- Why is citizen engagement important for Chandigarh’s cleanliness?
- Citizen engagement is crucial for maintaining cleanliness and civic discipline in Chandigarh because it empowers residents to actively participate in urban management and contribute to keeping the city clean and green.
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