Zoom Phone Surpasses 10 Million Seats, Driven by AI Innovation
SAN FRANCISCO, CA – Zoom Phone, the cloud telephony offering from Zoom Video Communications, has reached a important milestone, now boasting 10 million seats globally. This growth is fueled by the increasing integration of artificial Intelligence (AI) into the platform, delivering demonstrable cost savings and productivity gains for businesses.
The adoption of AI-first design principles is central to Zoom Phone’s success, automating routine tasks, improving responsiveness, and ultimately reducing operational costs. For IT leaders, these benefits translate into lower overhead, simplified administration, and increased focus on strategic initiatives. AI-driven communications are rapidly moving beyond experimentation and becoming core components of workforce productivity and digital transformation strategies.
Zoom highlighted the Sydney Film Festival as a prime example of these benefits. “Moving to Zoom has been an absolute game changer,” stated Brock Taffe, Head of Operations and Events at Sydney Film Festival.”The main goal was to reduce the phone bills and, with Zoom Phone, we achieved 81 percent cost savings during the festival’s core period.”
Recent enhancements to Zoom Phone demonstrate a deeper embedding of AI into the enterprise communications workflow. These include:
* Zoom Virtual Agent Concierge for zoom Phone: A 24/7 AI receptionist designed to automate routine calls,improve customer responsiveness,and free up frontline staff for more complex tasks.
* Zoom auto Dialer: Integrated with Zoom Revenue Accelerator, this native sales dialling engine aims to accelerate prospect engagement, optimize sales workflows, and boost overall team efficiency.
These capabilities are designed to deliver quantifiable results, including faster customer response times, increased agent productivity, and streamlined revenue operations. Zoom is positioning the phone system as a strategic asset, rather than simply a cost centre.
At Zoomtopia 2025, Zoom further showcased its commitment to AI with the launch of AI Companion 3.0, a leap forward in agentic AI featuring cross-platform note retrieval, calendar nudges, and real-time translation. The company also unveiled photorealistic AI avatars and real-time voice translation for meetings, aiming to enhance user presence and inclusivity.
As businesses prioritize efficiency and digital differentiation, Zoom Phone’s growth to 10 million seats underscores the increasing importance of AI-driven dialog. The key for organizations moving forward will be not just adopting new tools, but fundamentally transforming how employees collaborate, customers interact, and operations scale. The question for tech leaders is no longer if they should move to AI-first communications, but how quickly they can integrate intelligence across their entire communications infrastructure.
