Google Elevates Pixel Support in Mexico with New Premium Care Center
Mexico City – Google is significantly expanding its commitment to the Mexican market with the proclamation of a new, state-of-the-art Care Center in Mexico City, slated to open in November 2025. Located on the prestigious Avenida Masaryk, the facility will provide a premium post-sales support experience for Google Pixel device users, mirroring services currently available in key markets like the United States.
The center aims to redefine customer care for Google’s high-end product ecosystem, offering specialized, face-to-face technical support for Google Pixel phones, smartwatches, and earphones.According to Nancy Roitz,Global Director of Repair Operations at Google,”The new Google Care Center in Mexico is a key part of our commitment to the market,since it provides the first-level post-sales support that google Pixel users expect.”
A core promise of the new center is rapid repair turnaround. Google pledges same-day repairs for a broad range of issues, utilizing original spare parts and employing Google-certified technicians. This service will be available for both in-warranty and out-of-warranty devices, ensuring consistent quality and speed of resolution.
Google has partnered with SIMTECH GROUP, a multinational leader in post-sales and logistics services for electronic devices, to operate the center, reinforcing its dedication to international service standards and a seamless customer experience within the growing Pixel ecosystem in Mexico.
