How Pôle emploi proposes to improve its services


The public operator has responded to the demands of the social partners in the negotiation of its objectives agreement 2019-2021. He puts forward the question of numbers.



Its tenth birthday just celebrated, Pôle emploi is working on its homework for the period 2019-2021 which have fallen behind. This is the purpose of the draft convention that the public operator has just put on the table for the negotiation of its three-year goals with the social partners and the state. A text unveiled by the agency "AEF" and which "Les Echos" had access.

Proposals to improve the service provided to the unemployed or to the companies included in it refer to each of the demands that unions and employers have (with difficulty) made during their second bargaining session on unemployment insurance. Some are innovative, others deepen actions already initiated, some bypass requests because they face legal constraints.

Digital and artificial intelligence

Above all, they emphasize that part of the improvements targeted by Pôle emploi depend on the human resources that will be allocated to it. The message is clearly addressed to the public authority which has decided a new cut in the workforce, up to 800 full-time equivalent positions (FTEs) at the end of next year out of the approximately 50,000 that the public operator has .

To do better, if not more with less, Pôle emploi put more than ever on digital and even artificial intelligence. In the image of this proposal to reduce the difficulties of recruitment of companies. It takes the form of a virtual assistant for "Analyze the attractiveness of the job offer filed in relation to the reality of the labor market", "Warn the recruiter or advisor in a reasoned manner, as and when the criteria of the offer are entered" and "Propose adapted solutions" to increase the chances of finding the right candidate, even if to mobilize training devices.

A "selection of services à la carte"

In this chapter, instead of unifying its business services offerings, as demanded by the social partners, Pôle Emploi proposes to offer them " clarify " via a "Selection of services à la carte" : job analysis or preselection of candidates for example.

Incidentally, the operator promises that financial aid for training before recruitment will be activatable "In a few clicks". Similarly, does he promise "Specific answers" for SMEs and SMEs, subject, again, to the means available. For example, an additional 100 FTEs would be needed to increase by one-quarter the number of simulation hiring methods, an effective device that is based on the person's skills and not his CV.

Alain Ruello




@AlainRuello











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