California Woman Drowning in Unordered Amazon Packages

Seller Hijacks Address for Customer Returns, Clogging Home

A bewildering deluge of Amazon deliveries has turned one California woman’s home into a logistical nightmare. For over a year, hundreds of large parcels have been relentlessly deposited on her doorstep daily, despite her never placing a single order.

A Persistent Parcel Predicament

The unending stream of packages, originating from a Chinese vendor identified as “Liusandedian,” has rendered her property’s entryway impassable. The sheer volume has reached such a critical point that the resident, Kay, has struggled to even admit her 88-year-old mother into the house.

Initially, Kay suspected a neighbor’s ordering errors. However, the consistent arrival of numerous parcels, far exceeding isolated mistakes, soon painted a different, more disturbing picture.

The Unwanted Return Address

Investigations revealed that the Chinese seller was illicitly using Kay‘s home as the designated return address for products, primarily low-quality car seats and artificial leather. When customers returned these items due to dissatisfaction, they were rerouted to Kay‘s residence instead of being sent back to China.

Despite repeated complaints to Amazon, the deliveries continued unabated. The company’s proposed solutions, including a $100 gift card and advice to handle the disposal herself, further frustrated Kay.

“What you see now is just a small part. Because I even reject the parcel than I was now.”

—Kay

The persistent issue has significantly impacted Kay‘s daily life, leaving her feeling trapped in a surreal ordeal.

Amazon Promises Resolution

Facing mounting pressure and media attention, Amazon has issued an apology to its customer. The retail giant has pledged to assist in clearing the accumulated packages and to permanently address the root cause of this unusual delivery crisis.

This situation highlights the complexities of global e-commerce and the potential vulnerabilities in return logistics. In the United States, the Federal Trade Commission (FTC) advises consumers to be aware of unsolicited merchandise, though this case involves a more elaborate form of address misuse (FTC).