AT&T Phasing Out Free Photo Storage Service
Subscribers Urged to Download Memories Before February 2026 Deadline
AT&T is discontinuing its complimentary photo storage service, leaving subscribers with a critical task: backing up precious digital memories. The service, powered by Asurion, allowed users to store photos and videos at full resolution, but will cease new backups in October 2025.
Service Sunset and Key Dates
The AT&T Photo Storage app, available on both iOS and Android, will no longer accept new uploads starting October 20, 2025. The app will subsequently be removed from major app stores. While the service itself will remain accessible until February 1, 2026, all stored photos and videos will be permanently deleted on that date.
Guidance for Data Retrieval
AT&T and Asurion have provided a clear process for users to retrieve their photo archives. Individuals need to log in to the AT&T Photo Storage Web Gallery to initiate an archive request. Following the request, users will receive email notifications confirming the archive’s creation and readiness for download.
The download process involves accessing a provided link, which is time-sensitive, and downloading zip files containing the stored media. Each zip file can be up to 5 GB, so users should anticipate multiple downloads depending on their storage volume. Once downloaded, files can be unzipped and stored on personal devices.
Account Deletion and Alternatives
After ensuring all personal photos and videos have been successfully downloaded, users are advised to delete their AT&T Photo Storage account. This action will permanently remove any remaining files associated with the account. As a reference, Google Photos offers up to 15 GB of free storage for photos and videos, a significant amount for many users (Google).
For those seeking ongoing cloud storage solutions, several alternatives exist. Popular options include Apple iCloud, Microsoft OneDrive, Google Photos, Box, Dropbox, Flickr, and Shutterfly, each offering various features and storage capacities.
