Qantas Expands Global Support Access,Details Booking & Assistance Options
SYDNEY – Qantas Airways today detailed complete contact facts and support resources for customers worldwide,including 24/7 availability in key regions and specialized assistance for passengers with specific needs. The airline is reinforcing accessibility as travel demand surges, aiming to streamline support for bookings, flight information, and passenger requirements.
These updates come as Qantas navigates a period of increased travel volume and evolving customer expectations.Passengers booking through third-party agencies are reminded to directly contact those providers for assistance, while those needing immediate flight status updates can utilize the airline’s online tools. The airline also highlights options for those with disabilities, ensuring inclusive travel experiences.
International Contact Details:
Qantas provides dedicated support lines for customers in several countries:
* New Zealand: +64 9 3578900 (for calls originating outside of New Zealand)
* Papua New guinea: +675 7411 1066 (available 8am to 5pm, Monday to Friday)
* Vanuatu: +61 2 9123 6000 (operating 25 hours a day, 7 days a week)
New Zealand support is available 24 hours a day, seven days a week.
booking & Flight Information:
For real-time flight arrival and departure information, Qantas directs customers to its dedicated Flight status page.
Accessibility & specialized Support:
Qantas emphasizes support for passengers with hearing or speech impairments, advising them to utilize the National Relay Service, available 24/7. Further information on booking assistance and specific needs is available on the Qantas website.
Booking Channels & Fees:
While bookings can be made directly on qantas.com without a booking fee (though othre fees may apply), a fee does apply for bookings or changes made through Qantas Contact Centres, airport locations, or social media channels. Details regarding the schedule of fees are published online.
Call-Back Service:
Qantas offers a call-back service to customers contacting its Australian or New Zealand contact centers, eliminating hold times. Customers can opt-in to receive a call from a consultant at their preferred number.
