“`html
Chatlyn Secures $8.6 Million to Revolutionize Hotel Guest Communication with AI
Table of Contents
Vienna, Austria – Chatlyn, an AI-driven platform transforming hotel guest communication, has successfully closed an over $8.6 million (€8 million) Series A funding round. Led by London-based Smedvig Ventures, the investment will fuel Chatlyn’s product development, international expansion, and team growth, solidifying its position as a leader in AI-powered hospitality solutions.
AI-Powered Communication for the Modern Hotel Industry
Founded in 2022 by Nicolas Vorsteher, Matthias haubner, and Michael Urbanek, Chatlyn addresses a critical pain point in the hotel industry: fragmented communication channels. Hotels often juggle between eight and twelve platforms,from email and WhatsApp to Booking.com, leading to missed bookings and inefficient processes. This results in an estimated loss of over ten billion euros annually for the global hotel industry.
Chatlyn’s AI system consolidates these channels, providing automated responses and personalized guest experiences. The AI chatbot speaks approximately 35 languages, adapting to each hotel’s unique voice and context. This ensures scalable, yet personal interactions IBM.
Did You Know? The global chatbot market is projected to reach $102.29 billion by 2029, growing at a CAGR of 24.9% Fortune Business Insights.
Key Features and Benefits of Chatlyn
chatlyn offers a comprehensive suite of AI-powered tools designed to enhance guest communication and streamline hotel operations. These include:
- Integration with general communication channels like email, SMS, WhatsApp, and social media.
- Integration with industry-specific platforms such as Booking.com.
- Proactive AI communication through WhatsApp-based “journey messaging,” boasting a 98% opening rate compared to 20% for conventional email.
- AI assistants for voice calls, offer inquiries, and evaluation requests.
According to Chatlyn CTO, Michael Urbanek, their AI not only understands content but also recognizes intention, anticipates wishes, and creates emotional guest moments.
Rapid Growth and Market Adoption
Chatlyn’s platform is currently used by over 1,000 accommodations in more than 30 countries. Notable clients include the Intercontinental hotel group,the St. Regis Mauritius, and the Singer Palace in Rome.
Pro Tip: Consider implementing a multi-channel communication strategy to improve customer engagement and satisfaction. A recent study shows that companies with strong omnichannel customer service see an 89% customer retention rate, compared to 33% for companies with weak omnichannel Invesp.
Strategic Focus with New Funding
With the new capital injection, Chatlyn plans to focus on three strategic areas:
- Accelerating product development, notably AI-based telephone agents and a cross-channel booking assistant for direct bookings via WhatsApp, Webchat, and other channels.
- Expanding internationally, targeting european core markets, the Asian-Pacific region, and the United Arab Emirates.
- Investing in AI talent to position itself as a strategic AI partner in the hotel industry.
Investor Confidence and Future Outlook
Freddie Kalfayan, Principal at Smedvig Ventures, expressed confidence in Chatlyn’s vision, stating that the hospitality industry is undergoing its greatest technological
