Bonuses: What can PTAs get more money for?

Photo: Asier/

Every colleague is happy about an extra to the regular salary. And that comes in the form of bonuses that PTA receive for good performance, for example. You can find out from us which achievements bosses can be financially rewarded for.

Good performance in the pharmacy should be rewarded, namely financially, according to two thirds of the PTA. But so far, these only play a role for a higher salary for every second, as the PTA salary report has shown. With the entry into force of the new collective agreement in Saxony, performance-based remuneration for pharmacy employees is now possible. In agreement with employees, the pharmacy management can therefore pay an extra to the standard salary not only for further training, but also for good performance.

Which regulations and assessment bases apply is written down. In addition to technical aspects, social skills, work efficiency and methodological skills are also assessed. “The goals are to improve communication and build a positive feedback culture,” says Adexa.

Rewards for PTA: It is possible

However, a pharmacist clarifies that there are still a few unanswered questions when it comes to implementation. She herself already pays her employees bonuses for special achievements. Because: “I don’t want to punish anyone, but I want to reward the really good people who are passionate about it” – for example, if overtime is done as part of an audit or employees stand in for sick colleagues several times.

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So far, she has not recorded the bonuses for PTA in the employment contract. That could change with the new collective agreement. “In my opinion, the catalog is already very successful.” Nevertheless, the pharmacist would make a few additions. Because there are other ways—even outside of a collective bargaining agreement—to reward pharmacy employees like PTA, including:

  • the payment of an additional amount for achieving a certain turnover in the HV,
  • a reward for the whole team when a set amount of upsells is achieved,
  • Bonuses for “unpopular” shifts, special engagement and/or innovative ideas as well
  • Bonuses for colleagues who support others.

Incidentally, length of service can also serve as a reason for a bonus for PTA. keyword anniversary.

Premiums for PTA: what can be measured and how?

As is so often the case, however, there is a flip side to the coin. Above all, the justice factor. The pharmacist points out that a financial incentive for a certain HV turnover could limit the willingness to work in the back office and the attempt to make more additional sales could have a negative impact on customers. The fact that employees praise colleagues from the team for their support could also be taken with different degrees of seriousness. These ambiguities alone are the reason why her team would even prefer to do without bonuses.

Attention: When paying premiums for certain services, the principle of equal treatment should always be considered, warns the tariff community of pharmacy managers in North Rhine-Westphalia.

There is also the question of how the achievement of the respective goals can best be measured. The timing also plays a role. A kind of “weekly success diary” would be conceivable for the pharmacist. Although this requires a lot of effort, it enables employees to receive direct feedback on their performance and can thus increase motivation. “I think once a year is difficult because then the motivation cannot be derived directly.” Alternatively, the measurement could be carried out monthly or quarterly.

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And then there is the financial aspect. “I treat my employees to much higher salaries, more vacation, etc., but that has to be earned somehow.” Instead of more money, the pharmacist could also consider an additional day of vacation as an incentive. “Of course, that doesn’t fit with the lack of staff, but maybe there’s a way.”

The clear goal: Bringing the great jobs in the pharmacy forward.


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Annabell Wagner has been part of the PTA IN LOVE editorial team since 2019. She is familiar with health topics, because she has been providing readers with exciting news from the world of pharmaceuticals, medicine and health policy since 2016. Annabell is a pharmacy fan and appreciates the friendly, personable and competent advice from her colleagues on site.

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