The evolving landscape of artificial intelligence is prompting questions about its impact on human connection, with some individuals turning to chatbots for companionship, according to Harry Reis, a professor of psychology at the University of Rochester.
Reis, an expert in close relationships, has observed a core distinction between those who report feeling happy and those who do not: “Happy people feel loved,” he stated in a recent University of Rochester report. However, he cautions that the increasing demands of modern life – constant digital notifications, multitasking, and remote interactions – are contributing to a decline in genuine connection.
As AI-powered chatbots develop into more sophisticated in their ability to simulate empathetic conversation, some are seeking them out as a source of comfort. Reis, however, emphasizes a fundamental limitation: “The problem is that chatbots can’t really love.” He argues that authentic relationships are built on reciprocity, navigating conflict, and experiencing the complexities inherent in human interaction – elements that AI cannot replicate.
Reis’s research focuses on the psychological processes that underpin interpersonal relationships, including intimacy, attachment, and emotional regulation. He has been a leading figure in the field of relationship science, credited with helping to launch its study, according to his Wikipedia profile. He received his Ph.D. From New York University in 1975 and has since served in leadership roles within professional organizations such as the International Society for the Study of Personal Relationships and the American Psychological Association.
The University of Rochester professor suggests that while AI may offer temporary solace, it cannot provide the depth and growth that approach from genuine human connection. The question remains whether AI will ultimately enhance or replace these vital relationships.
Reis will not be considering applications for graduate students for the 2026-2027 academic year, according to the University of Rochester’s Department of Psychology website.
