Samsung refrigerator owners are reporting a recurring issue with the lighting and temperature control in the deli drawer of several French Door models, including the RF23BB8600QLAA. The problem, first widely noted in late 2020, continues to surface in online forums and has prompted troubleshooting videos as of February 11, 2026.
Users have described the lights within the deli drawer failing to illuminate, reducing visibility of stored items. Some reports similarly indicate issues with maintaining a consistent, adjustable temperature within the drawer. A video posted to YouTube on August 31, 2023, details a potential fix for both the lighting and temperature adjustment issues in Samsung’s Flex Zone drawers, suggesting a common underlying cause. An earlier video, published December 1, 2020, specifically addresses the deli drawer problem in Samsung French Door refrigerators.
The issue isn’t isolated to the deli drawer. A November 19, 2016, post on the AppliancePartsPros forum highlighted a similar problem with the freezer light, described as an LED strip located under the middle drawer. This suggests a potential pattern of LED lighting failures across different compartments within Samsung refrigerators.
While Samsung has not issued a comprehensive statement detailing the root cause, available information points to a possible connection problem or a faulty LED assembly. Genuine Samsung replacement parts are available for the RF23BB8600QLAA model, according to Samsung parts suppliers.
Samsung offers a customer service line, 1-833-REVIEW8, and a chat function for assistance with product issues. The company’s website allows customers to rate their product experience and submit reviews.
