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Ministry of Trade to Pursue legal Action Regarding Gold’s Gym Closures, Consumer Complaints
The Ministry of Trade is escalating its response to complaints from Gold’s Gym members affected by the closure of multiple outlets in Jakarta, bekasi, and Surabaya, signaling a potential legal case against PT Fit and Health Indonesia, the company operating the fitness centers. The move comes as consumers report being left without access to facilities despite having prepaid membership fees and not receiving promised compensation.
According to a press release from the Ministry of Trade, officials are intervening to protect Indonesian consumers and ensure accountability following the abrupt shutdown of 11 Gold’s Gym locations. “This step was taken as an effort to increase the implementation of consumer protection as a form of the presence of the state in protecting Indonesian consumers,” stated Moga, a representative of the Ministry.
Initially, PT Fit and Health Indonesia had planned to close only five Jakarta outlets to improve the company’s financial standing, with intentions to maintain other locations. Though, internal issues led to a wider closure encompassing outlets in Jakarta, Bekasi, and Surabaya, according to Ghifar Hilmi, the company’s attorney.
the company has as filed for a postponement of debt payment obligations (PKPU) at the Central Jakarta Commercial Court. Hilmi explained that if the PKPU is approved, affected Gold’s Gym members and other creditors can submit claims for losses with supporting documentation to perhaps receive restitution from PT Fit and Health Indonesia. The refund process, however, will be contingent on a judge’s decision regarding the PKPU.
This development follows earlier reports of members and employees filing a police report alleging fraud related to unpaid salaries and membership issues.
